The common Cloudify product lifecycle policy is based on the following guidelines (unless stated otherwise in your service contract):
Listed below are the Support Discontinuance Dates for recent Cloudify versions. As of these dates, the respective versions will no longer be supported under the standard Cloudify support agreement. Until the Support Discontinuance Date for each version, support for patches, service packs and rolling patches will continue, per the terms of your current support contract, however, no new features, configurations (HW, SW, SDKs) will be implemented.
Cloudify Premium & Community Editions R3.4.x – Support Discontinuance Date is July 30th, 2018; as of this date, R3.4.x will complete 2 years of full service.
Cloudify Premium & Community Editions R4.0.x – Support Discontinuance Date is April 30th, 2019; as of this date, R4.0.x will complete 2 years of full service.
Versions no longer supported – the following Cloudify releases have already passed the Support Discontinuance Date and are no longer supported under the standard Cloudify support agreement:
|3.4||July 2016||3.4.2, March 2017||No Plans||July 2018|
|4.0||April 2017||4.0.1, May 2017||No Plans||April 2019|
|4.1||July 2017||4.1.1, July 2017||No Plans||July 2019|
|4.2||November 2017||–||No Plans||November 2019|
|4.3||March, 2018||–||No Plans||March 2020|
Upon request, Cloudify Customer Success experts can offer you an Upgrade Support Package, which includes the following services tailored to your needs:
Upgrading will ensure that you leverage all the bug fixes and improvements of the most current version, and will ensure our ability to properly support you should you encounter any issues.
Furthermore, Cloudify has made tremendous improvements in scalability, stability, performance, user experience and functionality in version 4.x. Upgrading your application to the latest 4.x version and migrating to our latest best practices will ensure you leverage Cloudify technology to its fullest capabilities, minimize deployment risks, shorten project cycle times. Cloudify has modular consultancy and professional services designed to ensure smooth and effective deployment of our solutions.
The recommended upgrade path is to first move to Cloudify 3.4.x and then upgrade to the latest 4.x release. Customers on annual subscription can upgrade to latest release as well.
Python 2.6 EOL – based on information made publicly available by the Python Software Foundation (PSF), as of October 28th 2013, Python 2.6.x has reached its End of Service Life (EOSL).
Extended Support (beyond the Support Discontinuance Date) enables you to upgrade your systems to the most recent version, beyond the Support Discontinuance Date. Extended Support may be available for a limited period, for an extra fee. It includes telephone support and access to a web support portal.
During this time, temporary patches will be available, but service packs are not planned.
Extended Support and maintenance services for Cloudify products is given on the condition that the customer has already paid all the standard support and maintenance services fees owed up to the time Extended Support is required.
To extend your support beyond a release’s Support Discontinuance Date, please contact Cloudify Customer Services.
For more information on supported configurations, compatibility, and new features in Cloudify releases, please refer to:
What’s New in Cloudify 4.3.x: Release Notes
Last updated: 1 March, 2018